Client Services Coordinator Job Description:

FLSA Category: Non- Exempt

Reports To: Executive Director (ED)

Ministry Purpose: This position plays a significant role in achieving the mission of the center and, thus, has a ministry purpose.

Hours: Minimum of 24 hours a week.

• Monday, Wednesday, Thursday (8 hours each) Required. + One Saturday a month preferred.
• Evenings and Weekends may be required (with comp time) for events and outreach

Qualifications:

1. Agrees with the center’s statement of faith, mission statement, and code of Christian conduct.
2. Is dependable, stable, and capable of committing to this position’s responsibilities and duties.
3. Expresses a strong desire to reach at-risk patients considering abortion.
4. Believes in the sanctity of all human life from the moment of conception through natural death.
5. Has a sincere, mature but always growing faith and can disciple, and be discipled, by those they supervise.
6. Exhibits skills in interpersonal communication, public speaking, and problem-solving.
7. Ability to provide spiritual leadership, discipleship, and support to staff and volunteers.
8. Ability to carry out responsibilities with little or no supervision.
9. Bachelor’s degree in organizational leadership, social work, human services, counseling, or related field preferred

Responsibilities & Duties: As the leader, oversees the support and care of the clients, assuring that they receive the best emotional, material, and spiritual care possible.

1. Develop and maintain a monthly schedule for client advocates
2. Develop and maintain volunteer communications
3. Assist the executive director/CEO with statistical information, data entry, or other duties as necessary
4. Exercises discretion and independent judgment with respect to matters of significance
5. Helps the ED formulate, affect, interpret, or implement management policies or operating practices
6. Carries out major assignments in conducting the operations of the business
7. Provides consultation or expert advice to management
   Ensure team training and adherence to all mandatory reporting laws and protocols.

Client Services:

• Recruit, Interview and On-Board potential Client Advocates
• Provide and oversee client advocacy and services for clients
• Maintain and update the referral resources for volunteers and client use (will be shared responsibility with Client Services Coordinator/Front desk)
• Evaluate, select, and maintain needed educational materials and resources for client use with the help of the executive director/CEO
• Be available to minister to the emotional and spiritual needs of clients, staff, and volunteers
• Monitor BrightCourse and Ekyros texting/messaging communications with clients
• Share the gospel with others when appropriate
• Represent Reach Out Pregnancy Center at client facing events in the community
• Maintains current knowledge of and ensures compliance with all applicable reporting laws related to human trafficking, abuse, and minors.
• Client Services- Boutique:
  •  Maintain oversight of the client boutique, ensuring an organized, welcoming, and well‑stocked environment
  • Keep accurate inventory of boutique items and supplies
  • Coordinate restocking and organization of boutique materials
  • Train and supervise volunteers in proper boutique procedures, including inventory tracking and client interactions
  • Ensure the boutique reflects the mission, values, and professionalism of the center

Training:

1. Assist in conducting volunteer training seminars (about 6 per year including a summer picnic and Christmas dinner. These events are planned together by ED, CSD and NM.)
2. Assist in recruiting, selecting, and interviewing potential volunteers.
3. Conduct and supervise the orientation of new volunteers in the center.
4. Disciple those they supervise regarding their spiritual well-being.
   Participate in ongoing professional development.

Management:

1. Upholds the center’s policies and procedures.
2. Supports the religious mission of the center and encourages the spiritual growth of staff and clients.
3. Reinforces the humanity of the unborn child with patients, their guests, staff, and others.
4. Able to share the gospel with patients and pray with them as appropriate.
5. Share the love of Jesus Christ with all staff, volunteers, and clients, as appropriate.
6. Serves with a heart of mercy, grace, and love.
7. Is an ambassador of the Christian mission of the center to supporters and the public at large

Preferred:

1. Experience working in a pregnancy center, social services, healthcare, counseling, or nonprofit environment
2. Knowledge of community resources in Ohio related to pregnancy, parenting, and family support
3. Familiarity with trauma-informed care

How to Apply: 

Please submit your resume and a brief cover letter explaining your interest in the role and how your values align with the mission of Reach Out Pregnancy Center.

Both a resume and cover letter are required. Applications that include only a resume without a cover letter or introductory message will not be considered.

We look forward to learning more about you and your passion for serving our community.